Support
How can we help?
Most answers are one search away. For everything else, a person reads every email.
Email support
Questions, bugs, anything that is not working. We usually answer within one working day.
support@wirelens.appLicenses
Lost your key, need a fresh License Manager link, or moving to a new Mac.
Billing and invoices
Invoices, purchase orders, receipts and team purchases. Team Cloud billing is managed from License Manager.
finance@wirelens.appTeam Workspace
Sign in to your workspace, manage members and seats, or open a shared log.
Answers people look for
These cover most of what arrives in the inbox. The troubleshooting guide has the rest.
When you write, include
- Your Mac or iPhone model and its macOS or iOS version.
- Your WireLens version, from WireLens ▸ About WireLens on the Mac or Settings on iPhone.
- What you expected to happen, what happened instead, and the steps that lead there.
- A debug log if it helps: Settings ▸ Diagnostics on the Mac, Settings ▸ Debug Log on iPhone. Look through it first; it can contain hostnames you captured.
Never include your full license key. The email address you paid with is enough for us to find your purchase.
Report a security issue
A debugging proxy is trusted with a lot, and we take reports seriously. Email support@wirelens.app with security in the subject, including what you found and how to reproduce it. Please test only against your own devices and accounts, and give us a reasonable window to fix it before you publish. If you would like credit when the fix ships, say so. Our contact details are also published at /.well-known/security.txt.