Licenses and activation

Free, forever#

Capture, the traffic list, the inspector, WebSocket frames, sessions and HAR import and export are free on the Mac, iPhone, iPad and Android, with no time limit and no account. Each debugging tool has a small free allowance, the same on all three:

The Capture Allow List has no limit. On the Mac, the command line tool and the MCP server are free as well. Rules added from them use the same allowances, and the features marked Pro above need Pro there too. The full comparison is on the pricing page.

Plans for Mac#

Keys bought as Team can add Team Cloud later, priced per key. Current prices are on the pricing page. Payment is handled by Link, a Stripe company, which sends your receipt and appears on your card statement as Link.com.

To buy, choose a plan and enter your email. A first purchase goes straight to payment. If that email has bought before, you sign in first. Everything bought with one email is billed together and shows in one billing portal.

Activate a key#

After checkout, Stripe sends you back to a page with an Activate link that opens WireLens and activates Pro on that Mac. The same key, in the form WLNS-XXXX-XXXX-XXXX-XXXX, arrives by email. Keep that email.

To activate by hand, open Settings ▸ License, paste the key and click Activate. Activating claims that Mac's seat, and reinstalling macOS on the same Mac keeps it.

Phones and tablets on the same key#

Every WireLens key, Pro, Team or Team Cloud, also unlocks Pro on up to 2 phones or tablets:

• iPhone and iPad: Settings ▸ Appearance ▸ Unlock, then enter the key.
• Android: on the Pro screen, Have a WireLens key? ▸ Unlock with Key. When the key is already on two devices, WireLens asks you to Replace one. Remove Key from This Device frees the device.

On the Mac, Settings ▸ License ▸ Phones and tablets lists the devices the key unlocks, with the model, system version, when each was last used, and whether it is a verified device.

Lost your key?#

Open pay.wirelens.app/restore, or Settings ▸ License ▸ Restore…, and enter the email address you paid with, or the address a key was sent to. We email a fresh link. For privacy, the page answers the same way whether or not an address has a license.

Move to a new Mac#

Each key is active on one Mac at a time.

1. On the old Mac, open Settings ▸ License and click Release… under This Mac. The seat is free straight away.
2. Activate the key on the new Mac. If the key is still on another Mac, Move to This Mac takes it over.

A key can move three times in 30 days. That covers replacing or rebuilding a Mac while stopping one key from being passed around.

If you no longer have the old Mac:

• Pro: contact support and we release it.
• Team and Team Cloud: the purchaser can Release the Mac, or a phone, in License Manager.

Offline use#

Pro keeps working offline. WireLens checks the license in the background and needs to reach the license service once every seven days to keep Pro active. A network failure it can recover from leaves Pro on.

Teams#

• Team and Team Cloud keys are bought together, between 2 and 50 per order, and each person gets their own key, good for one Mac.
• A Team Cloud member activates their Mac by signing in to the team's workspace: Settings ▸ License ▸ Sign In with Team Workspace…, with single sign-on where the company uses it. Their key is for their phones and tablets.
• The purchaser manages keys in License Manager: which Macs and phones hold seats, notes per seat, sending a key to a teammate, and billing. Sign in with the email you bought with. A teammate who signs in sees only the seat assigned to them.
• Release frees a Mac or a phone remotely. Replace key issues a new key for a seat and stops the old one: once per seat in 30 days, and at most 20 times a day per purchase.
• Purchase orders and invoices: finance@wirelens.app.

Subscriptions, renewals and cancelling#

Team Cloud renews yearly. Cancel from the billing portal in License Manager, and access continues to the end of the period you paid for. If a renewal payment fails, access continues for 21 days while you update your card.

Refunds#

Direct purchases have a 14-day money-back guarantee. Email support@wirelens.app from the address you paid with. A full refund ends every key bought in that order. Link can also refund a charge under its own policy. App Store purchases are refunded by Apple at reportaproblem.apple.com, and Google Play purchases by Google Play.

Pro on iPhone and iPad#

Open Settings ▸ WireLens Pro. Pro is an in-app purchase through the App Store: Pro Monthly, Pro Yearly or Pro Lifetime. When the App Store offers you a free trial of the yearly plan, the button reads Start 14-Day Free Trial; if it is not there, your Apple Account is not eligible for one.

The purchase follows your Apple Account to your other iPhones and iPads through Restore Purchases. Manage Subscription opens Apple's subscription settings. A WireLens key from a Mac purchase also unlocks Pro, as described above.

Pro on Android#

Open the WireLens Pro card at the top of Settings. Pro is an in-app purchase through Google Play: Monthly, Yearly or Lifetime. It follows your Google Account to your other Android devices through Restore Purchases.

Change Plan switches between plans. Switching to Lifetime leaves your subscription running: cancel it in Google Play. Subscriptions are managed and cancelled in Google Play, which also handles their refunds. A WireLens key from a Mac purchase also unlocks Pro, with Unlock with Key.